Quality Interactions is an innovative e-learning program that provides effective cultural competency and cross-cultural communication training for physicians, nurses, and health care professionals. Click here to contact us about cultural competency training for your organization.
Aetna provides testimonial on use of Quality Interactions for their organization.
Click here to view a new webinar highlighting key drivers and importance of cross cultural communication in healthcare as well as key highlights of Quality Interactions.
Quality Interactions has developed and deployed a technology-based educational platform and portfolio of e-learning programs that provides the healthcare industry with practical and effective solutions to create culturally competent organizations
Quality Interactions® Courses
Live Training/Train the Trainer
Quality Interactions® courses contain the following components:
Introduction and Cultural Competence Q & A
Reviews the business, medical and legal reasons why cultural competence in health care is an essential professional skill set. Summarizes the patient-based approach to cross cultural care taught in this course. Go to 4th slide
Interactive Cases Designed to develop cross-cultural knowledge and communication skills that can be applied in any health care setting, with patients from any cultural background.
Personalized Feedback and Review
Reinforces key concepts and skills. Gives participant individualized feedback.
Pre- and Post- Tests
Assess mastery of specific knowledge and skills presented in the course.
Quality Interactions® has launched a new cultural competency resource website to help healthcare professionals access vitally important information that will help them better communicate and care for patients of diverse cultural backgrounds. The website contains content from all the Quality Interactions® training programs, as well as additional helpful tips on different cultures and health beliefs, use of interpreters, and clinical cross-cultural issues.