Accreditation Information

Jointly sponsored/co-provided by Tufts University School of Medicine Office of Continuing Education and Quality Interactions

Faculty/Authors, Planning Committee and Reviewers

Joseph Betancourt, MD, MPH
Director of The Disparities Solutions Center,
Institute for Health Policy and Director for Multicultural Education, Mass General Hospital
Assistant Professor of Medicine and Public Health, Harvard Medical School
Internist, Mass General Hospital

Alex Green, MD, MPH Senior Faculty, The Disparities Solutions Center,
Institute for Health Policy, Mass General Hospital
Instructor in Medicine, Harvard Medical School
Internist, Mass General Hospital

Juan Emilio Carrillo, MD, MPH
Vice President of Community Health Development of the New York-Presbyterian Hospital,
President and Chief Medical Officer of the New York-Presbyterian Community Health Plan

Marc Edelstein, MD PhD
Consulting Medical Director, Office of Continuing Education, TUSM

Richard Glickman-Simon, MD
Associate Professor of Medicine, Department of Public Health and Family Medicine, TUSM

Linda Ordway, RN, MS, APRN-BC
Nurse Planner, Office of Continuing Education, TUSM

Stephanie Colman-Brochu, RN, MS
Nurse Planner, Office of Continuing Education, TUSM

Target Audience
This educational activity is designed for physicians, nurses, case managers and other health care professionals.

Activity Goal
The goal of this e-learning program is to identify cross-cultural and ethical issues and the impact they have on medical decision making. Participants will learn how to effectively explain a patient’s diagnosis and management options, and be able to negotiate a treatment plan that is ethical and improves patient cooperation and quality of care.

Educational Objectives
At the conclusion of the activity, participants will be able to:

  • Summarize how cultural competence is important to the delivery of high-quality healthcare services to patients.
  • Define the social, cultural, and ethical issues that are most relevant in the care of diverse patient populations.
  • Communicate effectively across cultures
  • Develop appropriate ethical and medicolegal management strategies, that take into account patients' cultural perspectives and preferences.

This activity is designed to address the following ABMS/IOM competencies: Interpersonal and Communication Skills, Professionalism, Systems-based Practice

Accreditation Statements
This activity has been planned and implemented in accordance with the Essential Areas and policies of the Accreditation Council for Continuing Medical Education through the joint sponsorship of Tufts University School of Medicine (TUSM) and Quality Interactions. TUSM is accredited by the ACCME to provide continuing medical education for physicians.

TUSM designates this educational activity for a maximum of 6 AMA PRA Category 1 Credits™. Physicians should only claim credit commensurate with the extent of their participation in the activity.

Please see specific courses for exact number of credits, as each course varies.

Tufts University School of Medicine Office of Continuing Education is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center's COA.

This activity provides 1 contact hour for nurses.

Please see specific courses for exact number of contact hours, as each course varies.

Case Manager
This program has been pre-approved by the Commission for Case Manager Certification to provide continuing education credit to Certified Case Managers (CCMs).

Please see specific courses for exact number of contact hours and approval numbers, as each course varies.

Requirements for successful completion
To successfully complete this activity, participants must read the content, complete the post-test quiz with a passing grade of 70%, and complete the evaluation. Participants can access and print certificates at the end of the activity (after completing the evaluation).

Disclosure Information
Disclosure information from faculty and all other persons in control of content will be provided to participants prior to the beginning of the educational activity. Individual faculty will disclose any discussion of off label or unapproved uses.

Commercial Support
There is no commercial supporter for this educational activity.

Off Label Usage
There is no discussion of off label usage in this educational activity.

Release, Review and Expiration Dates
Please see specific courses for dates, as each course varies.

Non Endorsement Statement
The content and views presented in this educational activity are those of the faculty and do not necessarily reflect the opinions or recommendations of Tufts University School of Medicine or Quality Interactions, Inc. Inclusion in this activity does not constitute approval or endorsement of any commercial products or services. These materials have been prepared based on the best available information, but are not exhaustive of the subject matter. Participants are advised to critically appraise the information presented and encouraged to consult the available literature for any commercial products mentioned. Accreditation status does not imply endorsement by the TUSM OCE or ANCC of any commercial products displayed in conjunction with an activity.

ADA/OEO Nondiscrimination Policy
Tufts University School of Medicine (TUSM) considers all applicants and activity participants without regard to race, color, national origin, age, religious creed, sex or sexual orientation. TUSM is an Equal Opportunity Employer. TUSM does not discriminate on the basis of a disability in admissions, access to treatment, or employment in their programs and activities as identified in the American with Disabilities Act. Please let us know in advance if you require any accommodations.

Hardware/Software Requirements
Operating Systems Required: MAC, Windows 7 & 8, Win XP, Win 2000 or Win NT 4
Processer: Pentium 133
Minimum of 56K modem
Internet Explorer 4 or newer
Adobe Flash 8 plug-in or newer
JavaScript enabled
Screen resolution of 800x600 or higher
You may need to disable pop-up blockers

Policy on Privacy and Confidentiality: To view the privacy policy for TUSM OCE, please see:

For question regarding certification, please contact Tufts University School of Medicine- Office of Continuing Education at or 617-636-6579.

© 2014 Quality Interactions, Inc. All Rights Reserved.

Contact us if you are interested in learning more about ways we can provide cultural competency training for your organization utilizing the Quality Interactions E-Learning Program.

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