How can cultural competence enhance quality of care?

Cultural competence education focuses on equipping health care providers with tools and skills to help them overcome some of the major causes of poor quality health care, especially for diverse populations. These include:

  • Misunderstandings due to language barriers and poor communication in the clinical encounter, which can lead to mistrust and medical errors.
  • Inadequate understanding of patients' beliefs and concerns about taking medications. This can contribute to non-adherence, poor health outcomes, and the widespread racial and ethnic disparities in healthcare that are evident today.
  • Doctor shopping, late presentation of disease, and inappropriate use of emergency care, which can arise from healthcare experiences that are not culturally responsive.

If you are a doctor, the Quality Interactions E-Learning Program gives the learner the opportunity to interact with three diverse patients in a case-based, evidence-based format. Quality Interactions links the clinical encounter with cross-cultural teaching and allows the physician to ask patients questions to receive real-time feedback. Each case is supported by over 30 references with links to important Pub-Med. article abstracts, as well as helpful websites.
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If you are a nurse, the Quality Interactions E-Learning Program also offers health professionals the opportunity to interact with three patients in a case-based, evidence-based format. The interactions are more closely aligned with a nurse/patient interface.
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If you are a healthcare administrator — Cultural Competence is rapidly becoming a major quality issue for health care systems and a risk management issue for hospitals. For administrators who want to ensure their clinicians and staff are well-trained, Quality Interactions is the perfect solution.
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View a demonstration of Quality Interactions, narrated by one of the developers of the program Dr. Alex Green.