Customers and Success Stories

Success Stories: Aetna

In September 2003, Aetna introduced the e-learning program to all of its clinical professionals to increase awareness of cultural disparities and improve the way the company assists members in navigating the health care system. To date, more than 95 percent of Aetna's 1,550 physicians and nurses have completed the training.

"The training immediately engages the user by providing information about thoughtful approaches to people working with various ethnic groups to better understand people's perceptions and expectations of the health care system," said Andrew Schuyler, M.D., Aetna senior medical director, northern New Jersey. Read full press release >


“Our Associates have commented that this is the best Web-Based training they have encountered. They appreciate the “real time” feedback and also appreciated the inclusion of pediatric case studies. We appreciate the ease of working with the Quality Interactions associates on the back end. This is a great partnership!”

Patricia A. Oceanic, MS
Office of Health Equity and Inclusion Nemours/Alfred I. duPont Hospital for Children