The course features three patient cases and allows the clinician to participate in realistic clinical encounters while learning key concepts and skills for delivering effective cross-cultural care.
Designed to train physicians with the tools of cross-cultural communication in multiple clinical areas, with modules focused on cases in family medicine, internal medicine, cardiology, orthopedics, geriatrics, women’s health and other areas of medicine
- Certificate/Accreditation: 2.5 CME - Length of Course: 1-2 hours
Nurses and Nurses Case Managers module:
Designed to train nurses and nurse case managers who focus on chronic disease management of diverse populations.
- Certificate/Accreditation: 2.5 CEU- Length of Course: 1-2 hours
Similar in structure to the two-hours course for physicians and nurses, each refresher course presents one new cross-cultural patient case.
Refresher cases help to reinforce the major concepts learned in the two-hours course while presenting a new clinical scenario.
- Certificate/Accreditation: CME
- Length of Course: 1 hour
Health Care and Health Plan Professionals:
This web-based, interactive program teaches many of the same concepts and skills as the original Quality Interactions program, but is geared toward all employees in health related organizations rather than clinical employees.
The program teaches concepts and skills for understanding and interacting effectively with individuals from culturally diverse backgrounds including patients, customers, and coworkers. Facilitate team-based communication, and interactions with diverse members/customers.
- Certificate/Accreditation: Completion Certificate
- Length of Course: 1 hour
Overview of Cultural Competence for Clinicians:
This course is designed to train doctors and nurses with a general overview and the basic tools and skills for cross-cultural communication. Clinicians will be presented with background information with mini-case vignettes on the key principles of a Patient-Centered Approach to Cross- Cultural Care.
Teaching will include basic concepts, core cross-cultural issues such as mistrust and communication styles, language and interpreters, health literacy, health beliefs, and cross-cultural negotiations.
- Certificate/Accreditation: 1 CME/CEU
- Length of Course: 1 hour
This course is very similar to the clinical course. It contains a set of pediatric cases for children’s hospital and pediatric care including neonatal care, an adolescent, and a pediatric asthma case.
These interactive cases are designed as the framework from which to teach about all aspects of culturally competent care in pediatric setting. Pediatricians can incorporate knowledge gained from this course to properly negotiate a treatment plan that improves patient cooperation.
- Certificate/Accreditation: 2.5 CME/CEU
- Length of Course: 1-2 hours
Cultural Competence, Mental Health and Depression:
This module provides health care professionals with a cross-cultural approach to the diagnosis and management of depression in diverse patient populations.
Cultural Competence, Mental Health and Depression Communication is essential in the diagnosis, treatment, and ongoing management of individuals with mental health conditions, especially depression. Given that social and cultural factors impact an individual’s presentation of conditions such as depression, and influence their perspectives around treatment and ongoing care management, it is critical that health care professionals possess the tools and skills of cultural competence and cross-cultural communication.
- Certificate/Accreditation: 1 CME/CEU/CCM - Length of Course: 1 hour
Improving Adherence in Diverse Populations: Tools for Pharmacists
As key members of the health care team, it is critical that pharmacists possess the tools and skills of effective cross-cultural communication to promote adherence behaviors in diverse populations. This is especially important as research demonstrates that suboptimal adherence among these groups lead to poorer health outcomes, and racial and ethnic disparities in health care.
This program provides pharmacists with the basic tools and skills to improve adherence in diverse populations. It consists of three brief, 10-minute mini-modules. The first presents an overview on adherence, adherence behavior, the impact of non-adherence on diverse populations, and an overview of racial and ethnic disparities in health and health care. The second presents an overview of cross-cultural barriers to adherence, and highlights a tool that pharmacists can use—the ESFT model—that will help improve adherence among diverse populations. The last module provides a brief, interactive case-vignette that will allow the learner to apply what they have learned, and try their skills.
- Length of Course: Approximately 30 Minutes Versions for Retail and Health Plan Pharmacists
Cultural Competency Resource Site:
A website to help healthcare professionals access vitally important information that will help them better communicate and care for patients of diverse cultural backgrounds. Designed to provide “at-your-fingertips” cross-cultural information as well as providing practical tips on how to manage difficult clinical scenarios.
Within the website is the content from all the Quality Interactions® training programs, as well as additional helpful tips on different cultures and health beliefs, use of interpreters, and clinical cross-cultural issues.
Quarterly e-newsletter for all Quality Interactions participants that reinforces specific learning areas and provides updates on latest research and policy on cross-cultural care and disparities.
Contact us if you are interested in learning more about ways we can provide cultural competency training for your organization utilizing the Quality Interactions E-Learning Program.