Quality Interactions® Products:
Quality Interactions is an e-learning program that provides case-based instruction on cross-cultural health care. This interactive program focuses on common clinical and/or cross-cultural scenarios that build a framework of knowledge and skills for delivering quality care to diverse patient populations.
There are several versions of the Quality Interactions e-learning program which include the following:
- Quality Interactions for Physicians: This evidence-based, case-based learning program is accredited by Tufts University School of Medicine for up to 6.0 hours Continuing Medical Education (CME) Credits. The course features three patient cases and allows the clinician to participate in realistic clinical encounters while learning key concepts and skills for delivering effective cross-cultural care. Read more...
- Quality Interactions for Nurses & Case Managers: This evidence-based, case-based learning program is accredited by Tufts University School of Medicine for 2.5 hours Contact Hours. Similar to the physicians' version, this program allows the nurses and other health care professionals to interact with patients in realistic clinical settings to learn about providing effective cross-cultural care. Read more...
- Quality Interactions Refresher Courses: Similar in structure to the two-hour course for physicians and nurses, each refresher course presents one new cross-cultural patient case and is accredited by Tufts University School of Medicine for one hour CME. Refresher cases help to reinforce the major concepts learned in the two-hour course while presenting a new clinical scenario. Read more...
- Quality Interactions for Health Care Employees: This web-based, interactive program teaches many of the same concepts and skills as the original Quality Interactions program, but is geared toward all employees in health related organizations rather than clinical staff. The program teaches concepts and skills for understanding and interacting effectively with individuals from culturally diverse backgrounds including patients, customers, and coworkers.. Read more...
- Decision Support Tool: We recently launched a new Decision Support Tool Website to help healthcare professionals access vitally important information that will help them better communicate and care for patients of diverse cultural backgrounds. Within the website is the content from all the Quality Interactions® training programs, as well as additional helpful tips on different cultures and health beliefs, use of interpreters, and clinical cross-cultural issues. Read more...
- Facilitator’s Guide: Guidelines for healthcare organizations to conduct live, tailored follow-up sessions for learners who have completed the Quality Interactions program
- Live Training/Train the Trainer: MCCG provides live leadership training sessions, large group seminars, and train-the-trainer programs to develop expertise within an organization to facilitate live sessions using the facilitator's guide
- Quality Interactions E-Newsletter: Quarterly e-newsletter for all Quality Interactions participants that reinforces specific learning areas and provides updates on latest research and policy on cross-cultural care and disparities
